Frequently Asked Questions
Everything you need to know about your Emma Sleep experience.
What is the 100-night trial period?
We offer a 100-night trial to ensure the Emma mattress is perfect for you. If you are not satisfied, we will arrange a free pickup and provide a full refund.
How long does shipping take within India?
Standard delivery typically takes 5 to 7 business days depending on your location. You will receive a tracking link once your order is dispatched.
How is the Emma mattress delivered?
Our mattresses are rolled and vacuum-sealed in a compact box. This makes it easy to move through narrow hallways and set up in your bedroom.
Does the Emma mattress come with a warranty?
Yes, all Emma mattresses come with a 10-year limited warranty that covers dimensional stability and durability of the core materials.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and offer No-Cost EMI options for a more convenient shopping experience.
Do I need to flip my Emma mattress?
No, the Emma mattress is designed with specific layers for support and comfort, so it should not be flipped. However, we recommend rotating it every few months.